ERIC Number: ED258318
Record Type: RIE
Publication Date: 1983-Jun-1
Reference Count: 0
Increasing Personal and Organizational Effectiveness. Treatise No. 3: "Understanding Sources of Organizational Conflict and Conflict Management Strategies."
New Mexico Research and Study Council, Albuquerque.
Conflict within organizations must be managed to maximize its useful aspects while minimizing those that are dysfunctional. Conflict can be interpersonal or can stem from the structural characteristics of the organization. Sources of conflict include win-or-lose situations that reduce cooperation by fostering competition, incompatibility among the goals of organizational sub-units, and concerns about status and authority. Reactions to conflict include avoidance, limiting discussion to areas of agreement, forcing compliance with authoritative decisions, compromising, and collaboration. Among the strategies that can be employed in resolving conflict are increasing intergroup contacts, developing superordinate goals, and restructuring the organization. Administrators must learn appropriate management skills to know when and how to apply these strategies for maximal effect. (PGD)
Publication Type: Opinion Papers; Information Analyses
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: New Mexico Research and Study Council, Albuquerque.
Note: For related documents, see EA 017 754-759.