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ERIC Number: ED258297
Record Type: RIE
Publication Date: 1985-May
Reference Count: 0
Interpersonal Communication in Health Care: Promises and Problems.
Kreps, Gary L.
Interpersonal communication plays an important role in health and health care. Five topic areas of problem-oriented interpersonal health communication research demonstrate this important role: lack of patient compliance, miscommunication and misinformation, insensitivity, unrealistic and unfulfilled expectations, and dissatisfaction. More recently, research in interpersonal health communication has examined the social support functions of interpersonal communication in health care. These studies have demonstrated the need for expressive social communication contacts with others to help maintain individual well-being and psychological health. Unfortunately the focus of research studies thus far has been on the interpersonal communication needs of health care providers, often ignoring the interpersonal communication needs of health care consumers, different specialized areas of health care delivery, and the aged. Future research should be designed to (1) identify the specific communication competencies needed by people involved in digestive disease health care, (2) establish performance-based measures for health communication competencies, and (3) develop educational strategies to help health care consumers and providers cultivate the health communication competencies identified. (HOD)
Publication Type: Speeches/Meeting Papers; Opinion Papers; Information Analyses
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Eastern Communication Association (76th, Providence, RI, May 2-5, 1985).