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ERIC Number: ED257153
Record Type: Non-Journal
Publication Date: 1985-May
Pages: 30
Abstractor: N/A
Reference Count: N/A
Communication in Quality Circles: Members' Perceptions of Their Participation and Its Effects on Related Organizational Communication Variables.
Elvins, Jane P.
A survey was conducted of 102 active quality circle members drawn from five organizations to determine how quality circle participation affected communication, as perceived by members themselves. The survey consisted of two parts. The first part contained ten open-ended questions inquiring about the respondent's personal experience in quality circles. The second part of the survey consisted of the communication portion of Likert's Profile of Organizational Characteristics. Follow-up interviews with 24 survey respondents provided secondary data. Analysis of the data revealed that quality circle participation had positive effects on perceived individual power/influence, communication with superiors, subordinates, and to some degree, with peers. Most respondents viewed their organization as either consultative or benevolent authoritative. Among the areas of organizational communication not affected by quality circle participation were opportunities for advancement, belong/acceptance by others, and tangible rewards. (An extensive bibliography is included.) (HOD)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A