ERIC Number: ED257019
Record Type: RIE
Publication Date: 1984-Aug
Reference Count: 0
Unwelcomed Findings: Practical and Ethical Dilemmas.
Blanton, Judith S.
Consultants' goal is to have clients understand and accept their findings and to use them for constructive reform, yet unwelcomed findings may be dismissed, suppressed, or distorted. There are several strategies which consultants can use to communicate unwelcomed findings. The consultant can prepare the groundwork in the original negotiation of the contract to establish honest self-appraisal, and, in order to avoid ethical dilemmas, refuse consultations which are likely to be exercises in flattery or scapegoating. They should also be aware of and reduce their anxieties about giving certain findings and be aware of their own motives for giving either welcomed or unwelcomed findings. The timing of information to clients is important; it is often useful to give informal feedback along the way, and giving too much feedback at one time can overload the client. Too often consultants stop at the analysis of the problem. It is important to move beyond unwelcomed findings to solutions. Ideally, a consultant should put the findings in context, and communicate neutrality toward the findings, but empathy toward the client. These techniques can improve consultants' chances of having unwelcomed findings used for constructive change. (NRB)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Convention of the American Psychological Association (92nd, Toronto, Ontario, Canada, August 24-28, 1984).