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ERIC Number: ED256455
Record Type: RIE
Publication Date: 1985-May
Howard Community College Staff Services Evaluation, Spring 1985. Research Report Number 41.
Radcliffe, Susan K.; Novak, Virginia E.
In spring 1985, Howard Community College conducted a study to evaluate its performance of services for fiscal year 1985. All members of the faculty and management of the college were asked to complete a 153-item questionnaire arranged in 28 service areas. Questionnaires were completed by 25 faculty members (51% of total faculty), 30 management team members (73%), and 38 support staff members (46%), for an overall response rate of 54%. The overall mean rating for the college for all services in all job categories was 3.53, with 3 indicating a satisfactory rating. In all, only 12 individual survey items had a mean rating below 3.0 (i.e., sound fiscal management, accessibility of the president, encouragement of participatory decision-making by the president, provision of research assistance by the office of institutional research, institutional planning systems, management by objectives system, management information systems, faculty evaluation system, student evaluation, Professional Development Center utility, financial aid services coordination, and co-curricular activities). Conversely, 31 items and four service areas (i.e., Continuing Education, the Learning Resources Center, General Services, and Business Services) had a mean rating above 4.0 ("good"). The evaluation report includes tables showing for each service area and questionnaire item mean scores, number of respondents in each job category, frequency counts, and overall mean scores. (AYC)
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office on Institutional Research.
Note: Part 3 contains small print.