ERIC Number: ED254881
Record Type: Non-Journal
Publication Date: 1980-Feb
Reference Count: N/A
Effective Listening Skills. Coombe Lodge Working Paper. Information Bank Number 1463.
Marsh, D. T.
Successful interpersonal skills depend largely on skill in communication. The principal concern in the process of transmission, attending to, understanding, and accepting is attending--listening effectively and positively. Listening is a difficult skill and, for a variety of reasons, is not a natural state for most people. Self-awareness is the first step to developing listening skills. Some behaviors that indicate listening include reflecting, disagreeing, clarifying, confirming, and nonverbal signs. Some behavioral characteristics are effective, some are not, and some may even be negative in that they block any listening at all. Communication in a problem solving situation is difficult because people do not always feel free to say what they really mean. Responses that can facilitate problem solving include door openers, passive listening, acknowledgement responses, and active listening. Facilitative behaviors in a counseling situation include (1) seeking feelings, (2) seeking information, (3) reflecting feelings, (4) testing interpretations, (5) encouraging continuity, (6) agreeing, (7) expressing feelings, (8) giving information, and (9) giving interpretation. When listening to someone else, it is possible to hear not only the content of what is being said, but also the feelings and underlying motivation. Understanding and acceptance can occur only after successful attending. (HTH)
Descriptors: Communication Skills, Counseling Techniques, Interaction, Interpersonal Communication, Interpersonal Competence, Listening, Listening Habits, Listening Skills, Problem Solving
The Futher Education Staff College, Librarian, Coombe Lodge, Blagdon, Bristol, BS18 6RG, England.
Publication Type: Opinion Papers
Education Level: N/A
Authoring Institution: Further Education Staff Coll., Blagdon (England).