ERIC Number: ED254163
Record Type: Non-Journal
Publication Date: 1984
Reference Count: N/A
The Institutional Quality Control Handbook. Winter 1984.
Office of Student Financial Assistance (ED), Washington, DC.
A manual of quality control (QC) techniques is presented for financial aid and fiscal administrators. Steps for establishing, designing, implementing, and evaluating a QC program are outlined including the following: obtaining institutional commitments; developing the QC team; determining priorities for development; determining functions to be monitored; developing QC measures and standards; developing procedures for data collection; integrating standards and measures; determining output requirements; designing incentives to maximize program quality; identifying procedures for documentation; testing; communicating QC concepts to all parties; training the participants in the process; beginning the data collection, analysis, and monitoring activities; taking corrective actions; determining if the system is providing information needed to monitor QC; defining changes to data collection; revising the design of the system; and implementing program changes. Appendices include a 32-item annotated bibliography and reference materials on sampling techniques and specialized QC techniques for computerized systems. QC checklists and a sample QC plan for five federal student aid programs are included, along with flow charts on the delivery process for Pell grants, Guaranteed Student Loans, and campus-based aid. (SW)
Publication Type: Guides - Non-Classroom; Tests/Questionnaires
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Office of Student Financial Assistance (ED), Washington, DC.