ERIC Number: ED253648
Record Type: Non-Journal
Publication Date: 1984-Jun
Reference Count: N/A
Small Business Evaluates SBA.
Dennis, William J., Jr.; Douglas, Sally L.
The Small Business Administration (SBA) and its functions were evaluated from the perspective of the agency's principal constituency--small business owners. A telephone survey of 1,250 randomly selected members of the National Federation of Independent Business provided data. Small business owners usually recognized the SBA by name but had limited knowledge of it and its programs. Although SBA had a positive image among small business owners, it was usually perceived by them to have had no impact on their businesses. Three of four small business owners believed that the constituency SBA is supposed to serve is "small business owners in general," but only 3 in 10 believed that this is the group SBA actually serves. Those whose views of SBA were principally shaped by reading were the most positive toward the agency; those whose views were principally shaped by personal contact were the least positive. One-third of small business owners had had contact with SBA, mostly in reference to its financial assistance programs. The SBA function that had broad support as a legitimate role for government was advocacy. Small business owners believed their lobbyists should allocate SBA issues a middle priority. (The survey is appended. Eighteen tables are provided.) (YLB)
Descriptors: Adults, Agency Role, Career Education, Employer Attitudes, Entrepreneurship, Evaluation, Government Role, Public Agencies, Small Businesses
National Federation of Independent Business, Research and Education Foundation, 600 Maryland Avenue, SW, Suite 700, Washington, DC 20024 (Single copies free).
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: National Federation of Independent Business, San Mateo, CA. Research and Education Foundation.