ERIC Number: ED250785
Record Type: Non-Journal
Publication Date: 1983-May
Reference Count: N/A
A Management Control System for Rehabilitation Management. Management Control Project Final Report.
Georgia Univ., Athens. Rehabilitation Counselor Training Program.
Vocational rehabilitation agency program audits and reviews have revealed problems such as provision of insubstantial services to clients, poor case documentation, large numbers of clients not gainfully employed, and provision of services to ineligible clients. The problems have remained in spite of remediation strategies based on additional controls and regulations within state/federal programs. Accordingly, the Management Control Project, a research and demonstration project funded by the National Institute of Handicapped Research, was designed to develop, implement, and investigate an innovative approach to agency management. Emphasis is placed on setting performance standards, evaluating performance objectively, and providing feedback regarding performance. Skilled counselors operate autonomously; the system eliminates superficial controls. Experimental testing was completed in Georgia, Michigan, and Maryland, each of which has begun statewide installation plans. Performance has improved significantly in all three states. Analysis of survey data show little change in job satisfaction, perceptions of time utilization, and leader descriptions. Work alienation surveys demonstrate that counselors feel that they have significantly more authority regarding their work and that they feel less confined by rules. (TE)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: National Inst. of Handicapped Research (ED), Washington, DC.
Authoring Institution: Georgia Univ., Athens. Rehabilitation Counselor Training Program.