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ERIC Number: ED248598
Record Type: Non-Journal
Publication Date: 1984-Sep
Pages: 31
Abstractor: N/A
Reference Count: N/A
Quality Circles.
Hawley, David
OSSC Bulletin, v28 n1 Sep 1984
The concept of the quality circle (QC) is outlined and a brief history given of its use in Japan and eventual migration to the United States in 1974. The leaders and participants in QC's are trained in communication and problem-solving skills. The essential techniques used in the QC are brainstorming, consensus, cause and effect analysis, data gathering and analysis, decision analysis, solution generation, presentation techniques, evaluation, and communication/group process training. QC's differ from other participative management processes in three ways: (1) the ultimate decision-making continues to rest with the existing administrative structure, (2) administrators usually adopt QC solutions because they know the participants are trained and skilled in problem-solving techniques, and (3) the facilitator maintains communication with administrators. The Oregon City School District implemented a QC program with three schools selected from a group of nine schools that volunteered to participate. A total of six circles met during 1983-84. Although the district is still evaluating the effectiveness of the program, it has already found an enhanced relationship between administrators and teachers, and the changes enacted as a result of QC recommendations have helped school operations. A list of references and four appendixes are included. (MD)
Publications Sales, Oregon School Study Council, University of Oregon, 1787 Agate Street, Eugene, OR 97403 (4.00).
Publication Type: Guides - Non-Classroom; Opinion Papers
Education Level: N/A
Audience: Administrators; Policymakers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Oregon School Study Council, Eugene.