A 5-part handbook provides elementary and secondary educators and community organizations with background information and resources for teaching mediation strategies. An introduction (part I) provides a rationale for mediation as a form of dispute resolution and for mediation programs in the schools. Part II seeks to define mediation by describing the differences between mediation and other forms of dispute resolution, benefits of mediation, the mediation process, training and skills required, history of mediation programs, and issues raised by mediation. Part III contains mediation resources, including Massachusetts mediation programs; mediation trainers, consultants, and information sources; and mediation programs in Massachusetts schools. Part IV consists of the bibliographies from four publications on dispute resolution. The final part is a mediation update form. (LP)