This inservice journal is a diary of the inservice programs that were held in 1982-1983 for volunteers and paid staff working in the patient relations department at Highland Park Hospital in Highland Park, Illinois. The first section of the journal contains a list of the purposes of inservice education. Summarized next are individual inservice sessions on the following topics: historical perspectives of patient relations departments, interdepartmental exchanges, three stages in human development, holidays in hospitals, burnout, and effects of unemployment on patients. A summary of the year-long inservice program concludes the journal. Appended to the diary are a list of inservice program participants, patient relations guidelines for inservice programs, and a descriptive announcement of a family network program. (MN)