The accountability model presented in this report was developed by the Student Support Services staff of Gavilan College (GC) to help meet public demands for learner success, to increase efficiency, and to promote a proactive mode of delivering student support services. Introductory material traces the development of the model and discusses the concept of accountability and its relationship to institutional goals. Then, the basic assumptions and themes underpinning the model are outlined, followed by an enumeration of the administrative and staff objectives for the model and a statement of the mission of student support services. Following a flow chart illustrating the 16 components of the model, the next sections provide detailed information on the purposes, goals, objectives, steps, staff responsibility, requisite materials and facilities, and other aspects of 14 of the component steps: (1) assess community needs; (2) promote the program; (3) assess student skills; (4) identify student academic/vocational goals; (5) provide assistance to students in identifying the skills, knowledge, and attitudes required to fulfill their objectives; (6) identify discrepancies between skills required and skills possessed; (7) determine methods/means of implementing a plan to support objectives; (8) identify barriers and constraints; (9) design alternative strategies to eliminate barriers; (10) obtain student commitment to the plan; (11) begin student implementation of the plan; (12) monitor student progress; (13) assist student with life-goal placement; and (14) provide formative and summative evaluation of the model. (HB)