ERIC Number: ED244564
Record Type: RIE
Publication Date: 1983-Dec
Reference Count: 0
Is There Life after Death of Your Software Vendor?
Plourde, Paul J.; Zastrocky, Michael R.
The events associated with the demise of a software firm (AXXESS, Inc.), which supplied a software package to higher education institutions are reviewed. Attention is directed to what was learned that might be of assistance to other colleges using or considering third party software. Some of the topics include: particular crises, legal ramifications and differences in institutional interpretation, reactions by the institutions to the situation, the effect of the various events on college operations, the role of third parties, and the interests of other hardware and software vendors. Some important considerations include: contents of contracts and the existence of multiple versions of software, software escrow and user responsibility for acquiring current versions of software, documentation and training, developing a communications network, the impact of court deliberations on college operations, liability for prior licensing agreements, and the realities of exchanging and developing software. Issues for institutions include: the need to research the viability of the vendor, the necessity to negotiate a secure contract, determining the status of the system documentation, the need to assess the status of the system documentation and the ability of technical writers who are not familiar with the system to provide documentation, and the need to evaluate the composition and source of the software and tools used to create the system. (Author/SW)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: In: Information Resources and the Individual. Proceedings of the CAUSE National Conference (San Francisco, CA, December 11-14, 1983). Boulder, CO, CAUSE, 1984, p. 311-321. For the complete proceedings, see HE 017 245.