The experience of Western Michigan University in the design and implementation of a combined information/decision support center is described. The center's design was in response to the outcomes of a long-range planning process, which helped identify unmet user needs. Three types of support were found to be required: education and consulting, decision support, and microcomputing support. Specific goals of the center included the following: reduce the number of user-training hours by coordinating and optimizing the educational offerings and techniques, reduce the backlog of user report-writer requests by helping users to be more self-sufficient; educate users in the use of appropriate software tools to augment their decision making activities; and provide a comprehensive resource for microcomputing support. Major outcomes in implementing the center include the following: seminars are being offered throughout the year covering areas such as data processing services; a video library has been established for educational materials; staff members are learning to use microcomputers so that they can provide user demonstrations; and diskette-based self-instructional products are available for spreadsheet, word processing, and data management. Diagrams illustrate the systems development plan and the conceptual design of the center. (SW)