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ERIC Number: ED243924
Record Type: Non-Journal
Publication Date: 1984-Apr
Reference Count: N/A
Managing the Development of Measurement Services Offices: Issues and Strategies. RB-84-1.
Kelley, H. Paul; Koch, William R.
Some issues of concern to administrators of measurement service centers in most campus settings are discussed. Goal setting is an important factor in managing the development of a measurement organization. Goals may be categorized as immediate, long term, or probably unattainable. All types are useful and should be formally identified and categorized. Well established goals can provide the basis for decision making and planning for an organization's development. Basic goals provide guidance and security for subordinates to exercise authority, as well as to develop personal responsibility for the quality of services provided. Four areas of concern are identified and discussed: (1) The measurement office provides academic services, student services, and service to the institution's administration; which service should be emphasized; (2) Should the measurement office be content with providing services or determine the degree of user education necessary; (3) What should be the range and extent of services provided; and (4) Should a fee schedule for services rendered be developed. Strategies to increase the visibility and impact of the measurement office and enhance its influence and reputation are suggested. (DWH)
Publication Type: Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Texas Univ., Austin. Measurement and Evaluation Center.