This manual is designed to assist the various human service agencies to identify and understand both the driving and passenger assistance skills needed to transport program beneficiaries. It is also a guide to identification of appropriate screening procedures to select drivers compatible with the objectives of the agency's program and with the various training programs available. Chapter 1, the introduction, is followed by, in chapter 2, a discussion of demographic and nondemographic factors that should be considered in driver selection. Chapter 3 presents a description of the tasks of human service agency drivers grouped into seven general areas. The steps in driver selection are covered in chapter 4, including description of job, establishment of minimum criteria and personal traits, screening, applicant categorization, and legal considerations. Chapter 5 focuses on professionalization of the driver and provision of adequate training. Specialized training is discussed, including driver improvement or accident avoidance program, emergency medical skills, passenger assistance techniques, human relations skills, nonmedical emergency skills, and basic transportation skills. Chapter 6 briefly addresses administration of a driver selection and training program. Chapter 7 is a bibliography. Appendixes include general driving skills, passenger assistance skills, an interview form, a driver performance measurement test, and outlines of specialized training courses. (YLB)