ERIC Number: ED241065
Record Type: Non-Journal
Publication Date: 1984-Feb
Reference Count: N/A
User Studies in ARL Libraries. SPEC Kit 101.
This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of British Columbia, the University of New Mexico, New York University, and the University of California, Riverside; (2) three science user studies conducted at the University of Colorado, the University of Arizona, and the University of Texas, Austin; (3) four automated services studies conducted at the University of Cincinnati, the University of Illinois, Pennsylvania State University, and Texas A&M University; and (4) three studies of special classes of library users conducted at the University of Arizona, Michigan State University, and Cornell University. Excerpts presented include sample questionnaires and descriptions of survey results. At the beginning, a concise summary of issues and trends related to library user studies covers types of survey methodology, types of information collected, and types of user and non-user groups studied; a 12-item bibliography and an evaluation sheet for this ARL Systems and Procedures Exchange Center (SPEC) kit are also provided. (ESR)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Automation, Library Planning, Library Research, Library Services, Library Surveys, Questionnaires, Research Libraries, Use Studies, User Satisfaction (Information)
Systems and Procedures Exchange Center, Office of Management Studies, Association of Research Libraries, 1527 New Hampshire Ave., N.W., Washington, DC 20036 ($7.50 ARL members; $15.00 for non-members, prepaid).
Publication Type: Collected Works - General; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: Media Staff; Practitioners
Authoring Institution: Association of Research Libraries, Washington, DC. Office of Management Studies.