ERIC Number: ED241045
Record Type: RIE
Publication Date: 1983
Reference Count: 0
Model Information and Referral Systems: A Bridge to the Future.
Shanahan, James L.; And Others
This pamphlet focuses on the concept of information and referral (I&R) as a system and describes seven highly effective I&R systems that bring together people in need with the human service agencies that can help them. It is noted that when thinking in terms of I&R systems, attention must be directed to the overall quality of the structures and processes involved in I&R delivery and that a strategic approach to building I&R systems must be adopted. Key elements of sucessful I&R systems are described as quality coverage of I&R for the service area, quality support functions for all I&R services within the system, and the development of I&R policies and practices. Operated by public agencies, public libraries, and private nonprofit agencies, the seven I&R systems described are located in Connecticut, Memphis (Tennessee), Summit County (Ohio), Los Angeles (California), Metropolitan Denver (Colorado), Southeastern Virginia, and Humboldt/Del Norte Counties (California). Centralized and decentralized systems and relationships between component parts of systems are also discussed. A list of questions for assessing the strengths and weaknesses of an I&R system concludes the pamphlet. (ESR)
Publication Type: Opinion Papers; Reports - Descriptive
Education Level: N/A
Sponsor: Administration on Aging (DHHS), Washington, DC.
Authoring Institution: Akron Univ., OH. Center for Urban Studies.; Alliance of Information and Referral Systems, Inc.