ERIC Number: ED241027
Record Type: Non-Journal
Publication Date: 1983-Oct-31
Reference Count: N/A
Online After Six: The University of Ottawa's Experience with BRS/After Dark.
Janke, Richard V.
This paper describes the provision of end-user search services in the libraries of the University of Ottawa using BRS/After Dark. It is noted that the service--Online After Six--is available during the evening hours to university faculty, students, and staff and to the general public. Program planning stages, service regulations, fees charged, and publicity methods are described. Based on initial usage of the system by education students, it is reported that difficulties encountered by clients and library staff included problems in using Boolean logic and the online print commands, low awareness of the range of databases relevant to any particular question, and the need for more extensive user assistance than was originally anticipated. Positive outcomes of the program are also outlined, e.g., 40% of the end users had fully satisfactory search results, even as first time users. The necessary prerequisites for an after-hours end-user search service in an academic library are concluded to be a positive perception of the possibilities such a service may offer clients; groundwork to convince the library administration that the project is feasible; careful planning, coordination, and training of staff prior to service start-up; provision of quality documentation to end users; and arresting publicity. A seven-item bibliography is provided. (ESR)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: Media Staff; Practitioners
Authoring Institution: N/A