Recommendations for improving communications skills are offered. It is stated that the process of communicating involves passing information and understanding from one person to another; a one-way process of sending out information is not good enough. To help principals communicate more effectively with their staff, recommendations are offered on the following topics: (1) improving listening skills; (2) making sure that the message is getting through to the other person; and (3) deciding whether to use oral or written communication. A list of reasons why misunderstandings occur is also included. (DC)