ERIC Number: ED240465
Record Type: RIE
Publication Date: 1982-Nov-25
Reference Count: 0
Correlates of Client Satisfaction at Trainee and Professionally Staffed Counseling Centers.
DeVito, Anthony J.; And Others
Researchers have found differences in client perceptions of and judgments about experienced and inexperienced counselors. To investigate the correlates of client satisfaction in two counseling centers, one staffed primarily by trainees (CC-T) and one staffed primarily by professionals (CC-P), 464 questionnaires (107 or 26 percent at CC-T; 357 or 39 percent at CC-P) were completed by clients who used the centers' services during 1980-81. The questionnaire focused on counseling goals, counselor-client relationship, and reactions to the center and services. An analysis of the results showed that at the CC-P, clients were satisfied with all aspects of the services as opposed to CC-T clients who were less satisfied, particularly with the center itself. Satisfaction was strongly related to helpfulness, personal characteristics of the counselor (warmth, action orientation, understanding, and competence) and disposition to return to counseling. At the CC-T, overall satisfaction was more closely related to perceived counselor competence. Favorable disposition toward returning to the counseling center was higher for clients at the CC-P. (The questionnaire and table of correlations are appended.) (BL)
Publication Type: Reports - Research; Speeches/Meeting Papers; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Western Psychological Association (62nd, Sacramento, CA, April 8-11, 1982).