This monograph provides educational staff with a theoretical basis for decision-making skills for application in quality circles. Roadblocks to good decisions are outlined, as well as the differences between group decision-making and individual decision-making (both have problems). The influence of values and personality characteristics on decision-making are presented, emphasizing the importance of individuals' understanding of their preferences. The qualifications of decision-makers are viewed in light of programmed and nonprogrammed decisions, the precedent of quality circles, clues from management theory, and situational leadership styles. In discussing an overview of decision-making in quality circles, the author presents 13 steps in the process, as well as suggestions for presenting the factual basis for a decision. The final section of the workbook--a systematic approach to decision-making--includes a step-by-step application using examples of relevant problems. (MD)