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ERIC Number: ED238114
Record Type: Non-Journal
Publication Date: 1982-Jun
Pages: 81
Abstractor: N/A
Reference Count: N/A
Facilitation Skills in Quality Circles.
Blaker, Kenneth E.
Maintaining that good communication and sharp awareness of interpersonal dynamics can help facilitators of quality circles develop greater group synergy and thus more creative and productive results, this guide presents techniques and exercises for developing facilitators' interpersonal communication skills. A pretest and brief introduction are followed by sections devoted to improving communication skills, including recognizing differences in perception, effective listening, speaking clearly and concretely, using nonverbal information, responding to language that avoids involvement and responsibility, and dealing with questions. Specific guidelines for facilitating groups are discussed in terms of four functions of group leadership: traffic directing interventions, modeling, serving as interaction catalyst, and communication facilitating. A posttest is appended. (MJL)
San Mateo County Office of Education, Public Information Office, 333 Main Street, Redwood City, CA 94063 ($3.00).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: San Mateo County Office of Education, Redwood City, CA.