One of a series of seven guides to developing the skills of quality circle members, this workbook is intended to introduce participants in creative problem solving workshops to literature on the subject as well as to provide tools for creative problem-solving. Contents include introductory activities, an overview of creative problem-solving, and sections on strategies for three general phases of problem-solving: (1) problem acceptance, perception, analysis, and definition; (2) generating and developing alternatives; and (3) evaluating, decision forming, and decision making. Also discussed are additional problem solving tools, breaking down blocks to creative problem-solving, continuing skill development, and review tests. Notes to trainers and an annotated bibliography accompany the text. Appendixes include actions for reaching consensus, proposed ground rules, factors in problem-solving, and the median estimate method. (MJL)