The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of Marriott's employee-centered approach which might be adaptable to education are: (1) having a well-defined product and a detailed employee training program; (2) allowing opportunities for employee growth and advancement; (3) having managers who understand their employees and who learn the jobs that their employees do; and (4) encouraging effective employee-management communication. The principles of planning, sound management, hard work, fair treatment, and training can create success in any business, including education. (DC)