ERIC Number: ED236517
Record Type: Non-Journal
Publication Date: 1982
Reference Count: N/A
An Evaluation of a University Counseling Service.
Knapp, Samuel; Edmiston, Andrew J.
Similar to other mental health agencies, university counseling centers are being asked to document the quantity and quality of their work. To evaluate the University Counseling Service (UCS) at Lehigh University a 6-year study was conducted to assess utilization patterns (using 2 years of intake information), student concerns (using the Counseling Services Assessment Blank (CSAB),) and student satisfaction with services (using a Likert scale rating form). An analysis of the results showed that women and arts and science students sought counseling more frequently than any other group. The self-reported areas of concern among clients varied according to sex and class. Women were more likely to seek personal counseling. Freshmen and sophomores were more likely to request vocational or educational counseling. The clients' self-reported satisfaction with counseling did not vary according to class or sex, but clients reported greater satisfaction with personal counseling than with vocational or educational counseling. Future research should focus on specific elements which contribute to client satisfaction, e.g., client attitudes, client diagnosis, counselor/client sex pairing, or treatment procedures. (Author/BL)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A