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ERIC Number: ED236435
Record Type: RIE
Publication Date: 1978-Aug
Pages: 68
Abstractor: N/A
Reference Count: 0
Communication Skills for Career Success. A Programmed Textbook. Book III: Conflict Resolution.
Lombana, Judy H.; Pratt, Phillip A.
This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such situations, the book explains the five-step "Solve" process of conflict resolution: (1) Share the thoughts and feelings involved in the conflict; (2) Obtain a list of possible solutions; (3) Locate the best possible solution that will satisy mutual needs; (4) Validate the conflict-resolving process by implementing the solution; and (5) Evaluate the implemented solution by following up on it. The text is illustrated with cartoon drawings. (KC)
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Students
Language: English
Sponsor: Florida State Dept. of Education, Tallahassee. Div. of Vocational, Technical and Adult Education.
Authoring Institution: University of North Florida, Jacksonville.
Note: For Books I and II, see CE 037 672-673.