ERIC Number: ED236434
Record Type: RIE
Publication Date: 1978-Aug
Reference Count: 0
Communication Skills for Career Success. A Programmed Textbook. Book II: Assertive Communication.
Lombana, Judy H.; Pratt, Phillip A.
This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of the topics covered in the book's situations include body language, active listening, facial expressions, communicating feelings, communicating responsibly, "I-messages," and communicating a decision when other less stringent methods have not worked. The text is illustrated with cartoon drawings. (KC)
Descriptors: Assertiveness, Business Education, Communication Skills, Conflict Resolution, Education, Employee Attitudes, Employer Employee Relationship, Human Relations, Independent Study, Interpersonal Communication, Interpersonal Competence, Learning Activities, Nonverbal Communication, Office Occupations, Office Occupations Education, Peer Relationship, Postsecondary Education, Programed Instructional Materials, Secondary Education, Verbal Communication, Work Attitudes, Work Environment
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Florida State Dept. of Education, Tallahassee. Div. of Vocational, Technical and Adult Education.
Authoring Institution: University of North Florida, Jacksonville.
Note: For Books I and II, see CE 037 672-674.