This staff training manual, the third volume of a three-volume set of materials for use in training paraprofessional refugee workers, deals with intercultural counseling and interviewing skills. Covered in the individual units are the role of the human service worker; intercultural perspectives on healing; an introduction to casework; communication skills; techniques to encourage communication; problem-solving approaches; the Gestalt, rational-emotive, and client-centered counseling approaches; psychoanalytic interviewing and counseling skills; crisis intervention; working with refugee adolescents; working with families; wife abuse; child abuse and neglect; group work; and case presentations. Each unit contains a list of objectives and instructional text that may include discussion questions and exercises. (MN)