ERIC Number: ED234779
Record Type: Non-Journal
Publication Date: 1982-Oct-22
Reference Count: N/A
Improving Productivity in Copyright Registration. Report by the U.S. General Accounting Office.
Comptroller General of the U.S., Washington, DC.
The productivity of the copyright registration process, which is administered by the Copyright Office within the Library of Congress, can be improved by streamlining the workflow, reducing and streamlining the handling of correspondence, measuring productivity/performance, increasing the use of automation, improving records management, and studying the possible impact of low morale. The actual time required to register a copyright claim is 5 to 6 weeks, with 12 weeks or more required for a claim involving correspondence between the Copyright Office and the claimant. Proposals to improve the efficiency and productivity of the registration process have been made in previous studies and audits. An environment for change now exists within the Copyright Office, and it would be appropriate for Congress to monitor the progress being achieved in productivity improvements. Appendices to this General Accounting Office (GAO) report provide a list of previous audits and studies of the Copyright Office conducted from 1968 to 1981, and a copy of a letter from the Register of Copyrights responding to the GAO study and detailing recent improvements in performance at the Copyright Office. (ESR)
Descriptors: Automation, Copyrights, Federal Government, Guidelines, Letters (Correspondence), Morale, Office Management, Organizational Change, Organizational Effectiveness, Productivity, Public Agencies
U.S. General Accounting Office, Document Handling and Information Services Facility, PO Box 6015, Gaithersburg, MD 20760 (First 5 copies are free, additional unbound copies are $1.00, bound copies are $3.25 each).
Publication Type: Legal/Legislative/Regulatory Materials; Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: Comptroller General of the U.S., Washington, DC.