ERIC Number: ED232224
Record Type: RIE
Publication Date: 1983-May
Reference Count: 0
Simulation as a Method of Teaching Communication for Multinational Corporations.
Stull, James B.; Baird, John W.
Interpersonal simulations may be used as a module in cultural awareness programs to provide realistic environments in which students, supervisors, and managers may practice communication skills that are effective in multicultural environments. To conduct and implement a cross-cultural simulation, facilitators should proceed through four stages: preparation, introduction, operation and postsimulation disscusion-critique. To prepare for the simulation, facilitators must first define the learning objectives that are obtainable and observable. Second, the simulation must be integrated with other training materials used in the course. Third, a pilot simulation should be run to discover the dynamics of the exercise. After participants have been given culture-general and culture-specific information and have been permitted to practice universal communication skills, the facilitator should introduce the simulation to them. Dyads are then formed, with one participant serving as the supervisor and the other as the employee. It should be explained to the supervisors that they must use culture-specific information and effective communication skills to help the employee solve his or her problem. Employees should be instructed to resist giving any new information until the supervisor has developed a supportive climate for communication through some culture-specific and some universal communication techniques. Afterwards, time is spent processing or discussing what happened. If the simulations are effective, participants usually leave the session talking about how they are going to change their work behavior. (HOD)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the International Communication Association (Dallas, TX, May 26-30, 1983).