ERIC Number: ED231479
Record Type: Non-Journal
Publication Date: 1983-Jun
Reference Count: N/A
Quality Circles in Education. Final Report.
Moretz, H. Lynn
Following an 11-month period of study, planning, and pilot testing, a project was undertaken at Central Piedmont Community College (CPCC) to implement quality circles, i.e., small groups of employees doing similar work who voluntarily meet on a regular basis to set goals, identify and analyze problems, find solutions, and cooperate with management to implement those solutions. The project's objectives were to orient line managers to quality circle concepts, establish an advisory committee, train facilitators and circle leaders, implement quality circles, produce instructional materials, build statewide awareness of the concept, evaluate the project, and develop a plan for implementing quality circles in interested institutions. From July 1981 to November 1982, 16 workgroup quality circles, involving 200 of CPCC's 560 employees, completed 40 improvement projects, and 7 taskforces were formed to address specific problems. Over 1,700 people representing 250 colleges and public schools attended presentations or workshops led by the project staff. An assessment of the project found that while attitudes and problem-solving abilities improved significantly due to quality circle involvement, communication with administration, students, and other workgroups did not improve significantly. The project report examines the quality circle concept; explains the project's organization, procedures, and results; and offers recommendations. Extensive appendices include information on the philosophy and operations of quality circles and project-specific materials. (Author/LL)
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: North Carolina State Dept. of Community Colleges, Raleigh.
Authoring Institution: Central Piedmont Community Coll., Charlotte, NC.