ERIC Number: ED230707
Record Type: Non-Journal
Publication Date: 1982-Sep
Reference Count: N/A
Starting Labor-Management Quality of Work Life Programs.
This report summarizes the experiences of the Massachusetts Quality of Working Life Center in assisting the attempted and actual start-up of a number of quality of work life (QWL) programs in 1976 and 1977 and in providing ongoing assistance. Lessons learned by the three sites the center launched, other sites, as well as those sites that chose not to develop programs are reported. A definition of QWL is provided first. These requirements of a QWL program as learned from the sites' experiences are then discussed: a systems viewpoint; commitment and personal involvement of the top manager and the top union leader; acceptance by the management of the legitimacy of the union; joint union-management ownership; commitment of union and management to human goals and benefits, and organizational effectiveness; realistic expectations; an organizational diagnosis; strategic planning; some structure to make participation work; involvement of middle managers and first-line supervisors; formal training for participants; evaluation; need to be prepared for a union pullout; third party neutral professional consultants; program owned by the inside people; interrelatedness of collective bargaining and QWL; and problems of programs in municipal government. (YLB)
Descriptors: Cooperation, Employer Employee Relationship, Labor Relations, Productivity, Program Design, Program Development, Program Implementation, Quality of Life, Unions
Superintendent of Documents, U.S. Government Printing Office, Washington, DC 20402 ($3.25).
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Labor-Management Services Administration (DOL), Washington, DC.