One of four packets designed to help day care providers meet the needs of handicapped children and their parents, the booklet focuses on ways to improve communication with parents. A workshop on the topic planned by a family counselor is described, and sample publicity forms and handouts from the session are included. A list of 16 provider expectations is followed by a description of four guidelines for communicating with parents. Other handouts include a discussion of "I messages" which allow for expression of feelings without violating the rights of others. Sample training evaluation questions are provided. (CL)