ERIC Number: ED229726
Record Type: RIE
Publication Date: 1982-Dec
Job Literacy and Job Performance among Nurses at Varying Employment Levels.
In a study designed to analyze differences between job performance and level of experience, 27 nurses from three different employment levels (in training, experienced, and supervisory) were observed, interviewed, tested, and rated for job performance. An observation checklist recorded job behavior in terms of the type of activity observed, the time spent in each activity, the purposes for which the activity was undertaken, the type of materials used in support of the activity, and the strategy or manner in which the materials were used. The structured interview consisted of five parts: a general cloze test, a job cloze test, an oral retelling anchored rating scale, seven open-ended questions dealing with literacy demands, and a few questions dealing with general demographic information. Results showed that the three groups were similar in their abilities to identify key ideas and complete cloze tests constructed from job material. Significant differences appeared, however, when nurses were asked to summarize material. In this case registered nurses (RNs) outperformed licensed practical nurses (LPNs), who outperformed student nurses. A similar pattern was found in cloze test data for an unfamiliar piece of general reading material. The job of the RN called for skimming and checking documents for treatment changes or to identify the need to order new medications. RNs did more skimming and checking than LPNs and student nurses. Job classification revealed 25% of the nurses to be superior, 56% as competent, and 19% as adequate. There were no significant differences among employment levels by job performance. Superior nurses had a clearer sense of what they were to be doing and actually used literacy to make themselves more effective. They wrote to communicate, they made notes to better organize themselves, and they read to gather information. There was little evidence of these behaviors in responses given by adequate nurses. (HOD)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the National Reading Conference (32nd, Clearwater Beach, FL, December 1-4, 1982).