ERIC Number: ED229607
Record Type: Non-Journal
Publication Date: 1983
Reference Count: N/A
Quality Circles: Applications in Vocational Education. Information Series No. 249.
Lloyd, Russell F.; Rehg, Virgil R.
A strategy for increasing worker participation in an effort to remedy the problems of declining productivity and quality is the quality circles concept. The quality circles process involves small groups of employees who meet voluntarily on a regular basis to identify, analyze, and develop solutions to problems and to implement the solutions when feasible. The concept had its beginning in Japanese industry, using W. Edwards Deming's principles and practices of statistical quality control and Joseph Juran's "total quality control." The quality circles movement spread to the Far East and then to South America and the Western world. Nine organizational prerequisites that must be present for success have been identified. Both management and quality circles members share in the responsibilities of providing these. Key elements are management support, voluntarism, training, and union involvement. The quality circles concept combines behavioral science concepts and statistical quality circles analytical techniques. Three behavioral science theoretical bases form the foundation: participative decision making, goal setting, and team building. The vocational education system can facilitate the change to a total quality circles orientation by introducing and applying the concept. (Appendixes include quality circles tool skills and a list of organizations using the process.) (YLB)
Descriptors: Employer Employee Relationship, Goal Orientation, Industry, Participative Decision Making, Productivity, School Role, Teamwork, Total Quality Management, Vocational Education
National Center Publications, The Ohio State University, 1960 Kenny Road, Columbus, OH 43210 (Order No. IN249--$4.95).
Publication Type: Information Analyses
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC.
Authoring Institution: Ohio State Univ., Columbus. National Center for Research in Vocational Education.