ERIC Number: ED226755
Record Type: Non-Journal
Publication Date: 1982-Sep
Reference Count: N/A
Criteria of Effectiveness for Network Delivery of Citizens Information through Libraries. Extracted Report-Assessment Model.
Chen, Ching-chih; Hernon, Peter
This publication, extracted from a full study report, summarizes the development and utilization of an assessment model for the effectiveness of library and non-library network delivery of consumer information. Consumer information is defined as that needed by the general public to resolve problems within the family or household. The network assessment model is presented in 13 parts with 32 research questions covering: (1) the network's definition of consumer information; (2) types of consumer information provided; (3) availability of information services to consumers; (4) funding; (5) staffing; (6) degree of support from member libraries and administrations; (7) network services; (8) relationships to other networks; (9) network priority on consumer information services; (10) network activities; (11) the relative importance of five criteria in providing information--cost in money, cost in time, and information accuracy, currency, and understandability; (12) publicity and marketing; and (13) determination of user satisfaction. A typology of consumer information networks is presented, as well as a discussion of the selection of nine networks to test the assessment model. A brief description of model limitations precedes a reexamination of the model in light of case studies of the nine networks selected. A summary of network responses to each of the research questions in the assessment model is provided. (ESR)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Office of Libraries and Learning Technologies (ED), Washington, DC.
Authoring Institution: Simmons Coll., Boston, MA. School of Library Science.