ERIC Number: ED226741
Record Type: Non-Journal
Publication Date: 1982-Oct
Reference Count: N/A
The Development of a Consumer Input Program for the National Library Service for the Blind and Physically Handicapped (NLS/BPH) and Network Libraries. Final Report.
This document presents a review of the current consumer relations activites of the National Library Service (NLS) for the Blind and Physically Handicapped of the Library of Congress, and an overall plan to improve NLS receipt of user suggestions, comments, opinions, or complaints through libraries which form the nationwide NLS distribution system. An overview of current user input activities in matrix format is provided, as well as a review of NLS responsibilities in meeting the special needs of its patrons. A plan is presented for a consumer relations function at various levels--NLS cooperating regional and subregional libraries, and other NLS network agencies--with a discussion of staffing, training, and utilization of user input in policy formulation. A set of specific consumer relations activities for network libraries is proposed, based on library readership size and relative resource level. Examples are given for the design of reader surveys, the development of formal or informal consumer advisory committees, and the provision of staff training to increase sensitivity to patron input. A system of logging and tracking procedures is also proposed to assure proper flow of user information within the NLS/network system. The report concludes with a final set of 12 recommendations to NLS. (Author/ESR)
Publication Type: Opinion Papers; Reports - Research; Tests/Questionnaires
Education Level: N/A
Sponsor: Library of Congress, Washington, DC. National Library Service for the Blind and Physically Handicapped.
Authoring Institution: InterAmerica Research Associates, Rosslyn, VA.