ERIC Number: ED224541
Record Type: RIE
Publication Date: 1982-Jun
Reference Count: 0
Student Evaluation of College Services. Research Report No. 29.
Nespoli, Lawrence A.; Radcliffe, Susan K.
In spring 1982, a survey was conducted to determine student use of and satisfaction with the various academic and support services provided by Howard Community College (HCC). Students were asked to rate 62 services in the following areas: counseling and advising, admissions, records, financial aid/veterans' affairs, intramural and intercollegiate activities, security, and other services. Special concerns related to cooperative education and child care were also addressed. Of the 3,323 students registered that term, 102 full-time and 144 part-time students participated in the evaluation. Their responses revealed that: (1) almost 70% of the full-time and 60% of the part-time students had used the counseling center at least once, with academic advising the most used service; (2) using a scale on which 5=excellent, 4=good, 3=satisfactory, 2=fair, and 1=poor, HCC student services received an overall rating of 3.63 from full-time respondents and 3.59 from part-time respondents; (3) only three services received less than an overall rating of 3.0, i.e., timeliness of transfer evaluations, information on intercollegiate games, and information on intramurals; (4) only 36.6% of the full-time and 12.7% of the part-time students were aware of HCC's cooperative education program; and (5) about 40% of the full-time and 56% of the part-time students indicated a need for child care at HCC. The questionnaire and a sample of student comments are appended. (AYC)
Descriptors: Ancillary School Services, Community Colleges, Cooperative Education, Counseling Services, Day Care, Full Time Students, Part Time Students, Program Evaluation, Questionnaires, School Surveys, Student Attitudes, Student Needs, Student Personnel Services, Two Year College Students, Two Year Colleges, Use Studies
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office of Research and Planning.