ERIC Number: ED222722
Record Type: RIE
Publication Date: 1982
Reference Count: 0
Business Telephone Etiquette. Office Occupations. Audiovisual Package. Instructor's Guide. Student Activity Packet.
Johnson, Diane E.
This instructor's guide and student activity packet (together with a slide/tape presentation not available here) comprise a module for the postsecondary office occupations education competency area of business telephone etiquette. Modules for other competency areas are available separately (see note). The purpose stated for the module is to help students develop and refine the communication skills and techniques needed by every employee who uses the telephone to conduct business. The instructor's guide includes an introduction, performance objectives, special notes to instructor, time and facilities, suggestions for discussion, optional student activities, suggested evaluation criteria, keys to student activities, the narrative for the slide/tape presentation, and a list of resources and references. Contents of the student activity packet include an introduction, performance objectives, necessary resource materials, directions for completing the activities provided, a student checksheet for taking notes during the slide/tape presentation, and the activities to be completed in order to master the competencies on which the module is based. (YLB)
Descriptors: Behavioral Objectives, Business Communication, Business Skills, Check Lists, Clerical Occupations, Communication Skills, Competency Based Education, Job Skills, Learning Activities, Learning Modules, Office Occupations, Office Occupations Education, Postsecondary Education, Scripts, Secretaries, Teaching Guides, Telephone Communications Systems, Telephone Usage Instruction
Occupational Curriculum Laboratory, East Texas State University, Commerce, TX 75428 (Write for price).
Publication Type: Guides - Classroom - Learner; Guides - Classroom - Teacher
Education Level: N/A
Sponsor: Texas Education Agency, Austin. Dept. of Occupational Education and Technology.
Authoring Institution: East Texas State Univ., Commerce. Occupational Curriculum Lab.
Note: For related documents see CE 034 189-197 and CE 034 371. A few pages may not reproduce well because of small print.