This paper maintains that staff needs which are both implicit and explicit within the automation-laden technical services work in a library setting most often do not receive adequate attention from the library's supervisory staff. It argues that analysis of problem areas within a given unit in the library can better promote positive strategies for dealing with technology related concerns of library personnel. Further, the paper recommends that supervisory personnel be aware of the importance of reaffirming the value of the human services rendered by support or clerical staff within the work setting. (Author/MER)