ERIC Number: ED217826
Record Type: RIE
Publication Date: 1981
Reference Count: 0
Organizational Communication and Higher Education. AAHE-ERIC/Higher Education Research Report No. 10, 1981.
Gratz, Robert D.; Salem, Philip J.
Major themes in the literature related to organizational communication and higher education are examined, with emphasis on the internal aspects of organizational communication in higher education. Attention is directed to the systems model and the structure, function, process, and communication patterns of higher education systems. The literature about three information problems is examined: uncertainty, timeliness and distortion, and overload. From this review, an information agenda is developed to help higher education administrators plan communication more effectively. Selected elements of organizational climate that have a particular impact on organizational communication and that have been the subject of previous investigations on educational settings are also addressed: administrative support, aggressive and innovative faculty formal networks involving consultants or resources, and the establishment of appropriate communication links within the organization. Gathering data for effective decision making is often characterized by an information overload related to the uncertainty of the task. Although computer information support has been helpful, decision-making processes of many college and university groups are characterized by weak information bases, a wide range of communication links, and very flexible boundaries. Discrepancies in power attributed to various positions and role ambiguity of key administrators compound these problems. Communication problems related to the faculty committee system are considered, and views on applying participative management and management-by-objective in higher education are presented. A bibliography is appended. (SW)
Descriptors: Administrator Role, Ambiguity, College Administration, College Environment, College Faculty, College Governing Councils, Committees, Communication Problems, Decision Making, Diffusion, Faculty College Relationship, Governance, Group Dynamics, Higher Education, Information Needs, Information Systems, Leadership Styles, Management Information Systems, Organizational Climate, Organizational Communication, Role Perception, Systems Approach, Teacher Administrator Relationship, Teacher Role
American Association for Higher Education, One Dupont Circle, Suite 600, Washington, DC 20036 ($4 each, members; $5.50 nonmembers).
Publication Type: ERIC Publications
Education Level: N/A
Sponsor: National Inst. of Education (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Higher Education, Washington, DC.; American Association for Higher Education, Washington, DC.