ERIC Number: ED217499
Record Type: Non-Journal
Publication Date: 1979
Reference Count: N/A
Quality Circles: Answers to 100 Frequently Asked Questions.
Dewar, Donald L.
This booklet contains frequently asked questions--and their answers--about "quality circles," a factory program first introduced in Japan in which workers participate voluntarily in quality control and management decisions through various means of communication. Following an introductory chapter, the remainder of the booklet answers questions concerning: (1) objectives, (2) history, (3) quality circle operation, (4) themes, (5) management presentations, (6) consulting, (7) union views of quality circles, (8) potential problems, and (9) the role of the International Association of Quality Circles. (HTH)
Descriptors: Advisory Committees, Communication Skills, Decision Making, Employee Attitudes, Employer Employee Relationship, Group Dynamics, Management Systems, Organizational Communication, Work Attitudes
Quality Circle Institute, 1425 Vista Way, Airport Industrial Park, P.O. Box Q, Red Bluff, CA 96080 ($3.25 paper, discounts available for 10 or more copies).
Publication Type: Guides - General; Books
Education Level: N/A
Authoring Institution: N/A