ERIC Number: ED213404
Record Type: Non-Journal
Publication Date: 1981-Dec
Reference Count: N/A
Assessing the Effectiveness of Library Service. Occasional Paper Number 152.
Du Mont, Rosemary Ruhig; Du Mont, Paul F.
Discussions of goal, process, and structure approaches for measuring library service effectiveness are reviewed and a scheme integrating these approaches is presented. Preferred ways of reviewing library effectiveness are identified for four major constituencies: staff, directors, users, and societal groups such as funding agencies. A discussion of goals as organizational intentions and as outcomes leads to a 2-part goal model: goal typology and systems model. Two figures and 38 references are provided. (RBF)
Descriptors: Classification, Evaluation Criteria, Evaluation Methods, Library Personnel, Library Role, Library Services, Models, Organizational Effectiveness, Organizational Objectives, Systems Approach
Publications Office, Graduate School of Library & Information Science, University of Illinois, 249 Armory Bldg., 505 E. Armory Street, Champaign, IL 61820 ($3.00, per copy prepaid).
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Illinois Univ., Urbana. Graduate School of Library Science.