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ERIC Number: ED213313
Record Type: RIE
Publication Date: 1981-Nov-14
Reference Count: 0
Research on Organizational Communication and Higher Education: "Don't Ask Me; I Just Work Here!"
Gratz, Robert D.; Salem, Philip J.
A bibliography on organizational communication and higher education is presented, and conclusions from previous studies in the areas of information, organizational climate, and decision-making are reviewed. Additionally, suggestions for future research directions are offered. Three important communication issues pertaining to the administration of higher education that have been identified in previous research are: information flow, information quality, and the communication process itself. In higher education, it has often been assumed that everyone needs to be informed about everything, and information has been disseminated as widely as possible. The net effect of this approach is to increase costs of distribution, since a large amount of material is discarded without study. Administrators need to assess the information needs of subordinates and the methods of diffusion, including formal and informal networks. Organizational climates in academic departments have been observed to influence factors such as turnover, performance goals, and communication satisfaction. The information issues have a special impact on decision-making in colleges and universities. It is suggested that research is needed to describe: information required by those who occupy key roles in the institution, the organizational communication climate and the quality of life in colleges and universities, and approaches to minimizing win-lose orientations in faculty committees and other groups representing a wide variety of interests. (SW)
Publication Type: Speeches/Meeting Papers; Reference Materials - Bibliographies; Information Analyses
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (Anaheim, CA, November 14, 1981).