ERIC Number: ED212309
Record Type: RIE
Publication Date: 1981-Apr-11
Reference Count: 0
A Procedure for Evaluating Student Services in Community Colleges.
Tullar, V. Philip
Following introductory material noting demands for accountability within student services programs, this paper describes an evaluation system that involves administrators, faculty, student affairs practitioners, and students in an assessment of the college's overall student services effort. The paper first discusses the 60-item opinionnaire used in the system, soliciting opinions on a taxonomy of student services functions including: (1) registrar functions, i.e., recruitment, admissions, registrations, and student records; (2) financial aid, veterans' affairs, and job placement functions; (3) guidance and counseling functions; (4) student affairs functions, including student government and clubs; and (5) special services, i.e., housing, food services, and health and handicapped services. Next, the paper discusses the six-point response scale used for each opinionnaire item, ranging from "agree completely" to "disagree completely"; the validation of the opinionnaire; the populations to be surveyed and the sampling techniques; the administration of the opinionnaire by trained interviewers; and a three-stage data analysis process. Finally, the paper presents the results of a field test of the system at two Arizona community colleges, one rural and one urban. An interpretive analysis of overall responses is presented, as well as a comparative analysis of mean responses by campus. The opinionnaire is appended. (JP)
Descriptors: Accountability, Administrator Attitudes, College Housing, Community Colleges, Counseling Services, Data Analysis, Evaluation Methods, Extracurricular Activities, Job Placement, Questionnaires, School Health Services, School Registration, School Surveys, Student Financial Aid, Student Personnel Services, Student Personnel Workers, Teacher Attitudes, Two Year College Students, Two Year Colleges
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Conference of the National Association for Student Personnel Administrators (New York, NY, April 11, 1981).