ERIC Number: ED212219
Record Type: RIE
Publication Date: 1981-Oct
Reference Count: 0
College and University Cost-Productivity Models for Administrative Areas: Case Study: Student Financial Aid Administration.
Fox, Dallas R.; And Others
The institutional programmatic and workload factors that have influential effects on the costs of administering the student financial aid (SFA) service were studied, based on a survey of 51 public universities. Thirty-two of the sample were chosen due to their similarities with the University of Florida, and the remaining were members of the Southern University Group of 25, a data sharing consortium. Only 21 of the returned questionnaires had sufficient data to be included in the analysis. Findings generally support the hypotheses that the expenditure and staffing levels of the SFA service can be empirically estimated by using various measures of workload. Both workload factors and staffing requirements appear to be closely related to the level of SFA expenditures. In addition, workload factors are also influential in explaining staffing levels, but this relationship is not as strong as the relationship between workload and expenditures. Variables that were examined in relationship to expenditures include: the number of headcount students, the number of individual programs supported by the SFA office, the university structure, the number of awards granted to students, the average number of revisions in aid awards, SFA staff-student contacts, and time involved in the validation of Pell application forms. Two conclusions that can be drawn from the findings are that there are fairly consistent relationships among the noted variables across the universities, and that expenditures can be expected to increase proportionately with increases in workload variables. Empirical models of expenditure and staffing requirements were developed. These models and a sample questionnaire are appended. (SW)
Publication Type: Speeches/Meeting Papers; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Joint Conference of the Southern Association for Institutional Research and the North Carolina Association for Institutional Research (Charlotte, NC, October 29-30, 1981). Table 1 may not reproduce well due to marginal legibility.