This overview of information and referral services for Spanish speaking people surveys the problems and successes of bicultural-bilingual programs as they have evolved in the past decade, emphasizing the need for innovative and nontraditional approaches to these services for minority ethnic groups. Brief descriptions of information and referral programs in the public libraries of such diverse cities as Detroit, Miami, Oakland, East Los Angeles, and El Paso provide examples of the variety of services and accomplishments that information and referral programs have been able to achieve when a system makes a conscious effort at outreach. Much of the paper focuses on the South Bronx Project, relating through the eyes of its director the details of its many programs, the history of its successes, and the difficulties encountered. Such services are seen to be vital to the cultural growth of the nation, and it is felt that such obstacles as constrained finances and lack of minority clout are simply challenges that dedicated members of the library profession must overcome. There are 23 references. (RAA)