ERIC Number: ED211056
Record Type: RIE
Publication Date: 1981-Aug
The Performance of Maintenance Technicians on the Job. Final Report.
Orlansky, J.; String, J.
This paper reviews data on one possible measure for evaluating the effectiveness of training for maintenance technicians, i.e., the unnecessary removal of non-faulty parts during actions taken to identify and correct malfunctions in equipment. Such data may be found in the maintenance management data systems of the military services. It was found that non-faulty components are removed in four to 43 percent of all corrective maintenance actions and account for nine to 32 percent of all maintenance manhours. Technicians fail to find a faulty part or damage a good part in about 10 percent of all corrective maintenance actions. It was concluded that these findings may be due to inadequate test equipment, tools, and maintenance manuals, as well as to inadequate training. Conclusions also focused on the need to collect data on the performance of maintenance technicians on the job in a way that can be related systematically to procedures used in military selection and training. Nine references are listed. (Author/LLS)
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Advanced Research Projects Agency (DOD), Washington, DC.
Authoring Institution: Institute for Defense Analysis, Arlington, VA.